Last updated: July 2026
1. Data Controller
The controller responsible for the processing of personal data is:
HOTEL SILVESTER, gostinske in hotelske storitve d.o.o.
Vopovlje 19, 4207 Cerklje na Gorenjskem, Slovenia
Company registration number: 8111472000
VAT ID: SI11898712
Email: info@hotel-silvester.com
Telephone: +386 (4) 252 77 60
(hereinafter referred to as the “Controller”)
2. What Personal Data Do We Process?
When you visit our website or submit an enquiry, we may process the following data:
2.1 Data You Provide Directly
- first name and surname,
- email address,
- telephone number, if provided,
- the content of your message or enquiry.
2.2 Data Collected Automatically
- IP address,
- device and browser information,
- date and time of visit,
- information about pages visited,
- information collected through cookies.
3. Purposes of Processing Personal Data
We process your personal data for the following purposes:
- responding to your enquiry,
- preparing an offer or reservation,
- communicating with customers,
- performing contractual obligations,
- improving the user experience,
- analysing website visits,
- conducting online advertising and remarketing.
4. Legal Basis for Processing
We process personal data on the basis of:
- Article 6(1)(a) GDPR – the data subject’s consent,
- Article 6(1)(b) GDPR – performance of a contract or steps taken prior to entering into a contract,
- Article 6(1)(f) GDPR – the Controller’s legitimate interests, such as improving business operations and advertising.
5. Cookies and Advertising
Our website uses cookies for:
- ensuring the proper functioning of the website,
- website analytics,
- displaying personalised advertisements.
We also use the Meta (Facebook) Pixel, which enables us to:
- measure the effectiveness of advertising campaigns,
- display personalised advertisements,
- retarget website visitors through remarketing.
Meta may link the collected information to your Facebook or Instagram profile.
More information about how Meta processes personal data is available in the
Meta Privacy Policy.
For more detailed information about the cookies we use, their purposes and retention periods,
please see our Cookie Policy.
Advertising cookies are used only with your consent.
6. Disclosure of Data to Third Parties
We do not sell personal data.
Personal data may be disclosed to:
- website hosting providers,
- IT support providers,
- advertising platforms, such as Meta Platforms Ireland Ltd.,
- accounting or legal advisers, where necessary.
All contractual processors are required to protect personal data appropriately.
7. Transfers of Data to Third Countries
When advertising platforms such as Meta are used, personal data may be transferred outside the European Union.
Such transfers are carried out in accordance with the applicable safeguards required by the GDPR.
8. Data Retention Period
We retain personal data:
- until the communication or provision of the service has been completed,
- for no longer than 24 months after the last contact, unless otherwise required by law,
- for a longer period where required by legislation, such as tax regulations.
9. Your Rights
Under the GDPR, you have the right to:
- access your personal data,
- request correction of inaccurate data,
- request deletion of your data, also known as the right to be forgotten,
- request restriction of processing,
- data portability,
- object to processing.
You may submit your request by email to info@hotel-silvester.com.
If you believe that your rights have been infringed, you may also lodge a complaint with the
Information Commissioner of the Republic of Slovenia.
10. Data Security
We use appropriate technical and organisational measures to protect personal data against
unauthorised access, loss or misuse.
11. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy.
The latest version will always be published on this website.